ABOUT ERGO

Our company was formed in 2005 as Ergo Australia providing end to end marketing and communication solutions to the health care and allied industries. Over time we recognised that clients required increasing support in accessing products and materials from Asian sources. For many organisations big medium or small there is no alternative to a local on the ground capability. As a result, our established procurement group has been formed into Ergo Health Australia to focus and build our expertise in assisting clients to source and manufacture products from Asian suppliers.

Having operated in Asia for over 10 years, we understand the complexities of doing business in this part of the world. We know the pitfalls and we know the real costs of operating in China and other Asian geographies.

We are therefore uniquely positioned to partner with companies who want to leverage our capability and experience.

OUR VALUES

Ergo Health Australia has a strong foundation of core values that guide the way we do business.

RESULTS FOCUSED

Striving to deliver on our commitments with our client’s needs in mind, on time, on budget to the highest standard.

OPENNESS

Fostering a collaborative way of working through information sharing, actively listening and giving constructive challenge

CORPORATE SOCIAL RESPONSIBILITY (CSR)

Ergo Health Australia takes its CSR commitment very seriously. We expect all suppliers and subcontractors with whom we partner, to commit to the principles established in The Ergo Health Australia Ethical Sourcing Policy available on request.All our suppliers are listed on Sedex having been previously audited by one of a number of globally recognised audit organisations with which Ergo Health Australia partner.

Sedex is one of the world’s leading ethical trade service providers, working to improve working conditions in global supply chains. We provide practical tools, services and a community network to help companies
improve their responsible and sustainable business practices, and source responsibly.

WORKING WITH ERGO

At the outset, it is important that we get as much information during the assessment and specification stages. The more information you provide, the more we can meet your expectations. Any costings, target pricing or current supply channels are always going to be useful. We know this may be counter-intuitive to some people, but it just means we can be more focused when we are sourcing factories and obtaining quotations.

There are stages throughout the manufacturing process that require your input and feedback, from signing off a production information sheet, signing a PP sample to approving a QC report. Getting your confirmation helps us move things forward completely aligned.

This means that wherever you are, you can rest assured we are working on your behalf to deliver against quality, price and delivery times.

SOURCING & PROCUREMENT SERVICES

We work closely with our client base to source and manufacture products from Asian suppliers, to the specification required and within the agreed budget and delivery timeline.

Our long-established procurement teams in China and Australia collaborate with suppliers whom we know manufacture products that meet the exacting regulatory standards for healthcare products in Australia. We are not only sourcing out of China but evaluate opportunities in other Asian markets where appropriate.

All our suppliers are listed on Sedex having been previously audited by one of a number of globally recognised audit organisations with which Ergo Health Australia partner.

Sedex is one of the world’s leading ethical trade service providers, working to improve working conditions in global supply chains. We provide practical tools, services and a community network to help companies improve their responsible and sustainable business practices, and source responsibly.

” We are not only sourcing out of China but evaluate opportunities in other Asian markets where appropriate.

HOW WE MANAGE THE PROCESS WITH OUR CLIENTS

Our process will help you to achieve your strategic global sourcing needs while eliminating the uncertainties of overseas purchasing.

BUYING SERVICES

We ensure that the expertise within our team addresses your specific procurement and buying needs. We also ensure that our team understands the legal and regulatory requirements as well as any other requirements such as environmental issues at the point where we accept your brief.

We have found that for our clients whether or not they have their own procurement and buying departments that there is no alternative to having a local, on the ground, capability. Working with Ergo Health Australia will help alleviate the risk by leveraging our in-market expertise and supplier knowledge.

” Ergo Health Australia will help alleviate the risk by leveraging our in-market expertise and supplier knowledge.

OUR PROCESS

QUALITY CONTROL

With over 10 years experience on the ground in Asia, Ergo Health Australia has developed strong relationships with third party partners who can provide us with Q&A inspectors who are highly trained and specialised, providing the on the ground presence needed to validate suppliers and oversee the production of our clients’ products. Using a rigorous sampling methodology, our inspectors can quickly identify areas of concern or quality problems and report these back in a timely manner in order for us to rectify any issues identified.

“Using a rigorous sampling methodology, our inspectors can quickly identify areas of concern or quality problems and report these back in a timely manner in order for us to rectify any problem areas.

THIRD PARTY QC PROCESS

PRODUCT AND PACKAGING DEVELOPMENT

When developing a new product, one has to consider the challenges of taking an idea from concept stage through to finished product in mass production. Today in Australia while many products are still conceptualised and designed in Australia, often prototyping through to final production is often undertaken in Asia. Given the inevitable obstacles and setbacks, it is important to utilise specialised support and process management.

“Ergo Health Australia can act on your behalf in Asia and Australia providing critical advice throughout the product and packaging lifecycle

WE MANAGE ALL OR ANY OF THE FOLLOWING PRODUCT DEVELOPMENT STAGES:

No matter what type of new concept or idea you are seeking to develop, in our experience following the steps above must be followed to ensure a successful outcome. Ergo Health Australia can bring to the table a wide range of disciplines for the design and product development for your new product launch or existing product revision and improvement.

MEDICAL

Whether you need to develop your own range, identify new suppliers or look for new products, Ergo Health Australia is here to help you in this highly regulated industry.

With 15 years of experience in this sector both within Australia and Asian markets, we understand your needs – product specifications, certifications & compliance, quality standards – and work with manufacturers who can deliver against our clients’ needs.

Our rigorous sourcing process identifies the right manufacturer, which is essential when working in this product category. In addition, we manage the quality assurance piece, which includes regulations and compliance documentation to ensure that the product complies with the quality standards needed in your market.

Regulatory compliance and quality standards are essential to get right at the outset for medical products. We therefore invest time and effort to understand our clients’ needs and the manufacturers suitability. We also invest resource in technical testing whether it is absorption of sanitary products through to static levels on medical shoes.

For medical products, it is necessary to have a high level of expertise and knowledge to successfully navigate a complex and highly regulated sector. The Pandemic in 2020 shone a light on the regulatory and compliance hurdles that clients need to understand and properly address to deliver products into Australia. Our quality team are well versed in market compliance requirements and can quickly assess the right opportunities for our clients.

CASE STUDIES

FACE MASK SOURCING

BESPOKE CARRY CASE

A client of Ergo Advertising briefed us to develop a carry case to contain a number of pen injector units carrying IVF medication.

The client’s target market is professional women 35+years of age who are living busy hectic lives and may need to inject their treatment away from home. The case design needed to allow the user to access their medication as discreetly as possible. (Research indicated that most women did not wish it to be known that they were undergoing IVF treatments.)

The final design presented a case that could easily be seen as carrying cosmetics or glasses and would fit discreetly into the patient’s handbag/briefcase.

Having an approved design, Ergo Health Australia was able to source cost-effective production through a specialist overseas supplier at 50% of the cost from alternative sources sought directly by the client.

Whether you need to develop your own range, identify new suppliers or look for new products, Ergo Health Australia is here to help you in this highly regulated industry.

With 15 years of experience in this sector both within Australia and Asian markets, we understand your needs – product specifications, certifications & compliance, quality standards – and work with manufacturers who can deliver against our clients’ needs.

Our rigorous sourcing process identifies the right manufacturer, which is essential when working in this product category. In addition, we manage the quality assurance piece, which includes regulations and compliance documentation to ensure that the product complies with the quality standards needed in your market.

Regulatory compliance and quality standards are essential to get right at the outset for medical products. We therefore invest time and effort to understand our clients’ needs and the manufacturers suitability. We also invest resource in technical testing whether it is absorption of sanitary products through to static levels on medical shoes.

For medical products, it is necessary to have a high level of expertise and knowledge to successfully navigate a complex and highly regulated sector. The Pandemic in 2020 shone a light on the regulatory and compliance hurdles that clients need to understand and properly address to deliver products into Australia. Our quality team are well versed in market compliance requirements and can quickly assess the right opportunities for our clients.

FAQs